Walk-in for Virtual Customer Service – Work From Home – Hyderabad

Job Description

 

Date: 6th October – 20th October , 10 AM onwards

 

We are hiring for Virtual Customer Service (Work From Home) only Hyderabad.

 

 

Current Role :Customer Service Associate (WORK FROM HOME)

 


Walk-in :
Monday to Friday – 16th Oct to 20th Oct

Timings: 10 AM to 3 PM

 

Venue: 

Raheja Mind Space, Building No:9, 10th Floor, Opposite Westin Hotel, Phase 2, HITEC City, Hyderabad, Telangana 500081, India

 

Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

 

Compensation details: – INR 1,73,000 to 2,46286

 

Additional benefits : Sodexho Vouchers + Night Shift Allowance + Over Time + Internet Broadband Reimbursement + Performance Incentives

 

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

 

Job Description :

Customer Service Associate- VCS- India:

Virtual Customer Service (VCS) – It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.

 

Knowledge & Skills Required

 

Desired skills:

  • Action oriented, self-disciplined and organized

 

  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards

 

  • Ability to communicate clearly with both internal and external customers

 

  • Good comprehension skills – ability to clearly understand and address customer issues appropriately

 

  • Good composition skills – ability to compose grammatically correct, concise, and accurate written responses

 

  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

 

  • Good typing skills

 

Preferred Criteria:

  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

 

  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

 

  • Should ensure Work-like environment with no disturbance during the work hours

.

  • Experience working in a customer service environment for at least 6 months

 

Customer Focus: 

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

 

  • Ability to empathize with and prioritize customer needs

 

  • Demonstrates interpersonal skills with a diverse customer base

 

  • Demonstrates conflict resolution, negotiation, and de-escalation skills

 

  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary

 

  • Ability to determine customer needs and provide appropriate solutions

 

  • Maintain regular and reliable attendance, including the daily schedule as assigned

 

  • Flexible with the working schedule; may be expected to work weekends, holidays and events

 

  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

 

Problem Solving Skills:

 

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

 

  • Ability to approach problems logically and rationally

 

  • Action oriented and self-disciplined

 

  • Organized and detail-oriented

 

  • Ability to quickly and effectively prioritize work time in various departments to meet business need

 

  • Ability to maintain composure in highly escalated situations

 

Qualifications required:


Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply .

 

Shifts: Rotational

 

Benefits: NSA, OT, Sodexo Coupons.

Salary:Not Disclosed by Recruiter

 

Industry:Internet / Ecommerce

 

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

 

Role Category:Voice

 

Role:Associate/Senior Associate -(NonTechnical)

 

Employment Type:Permanent Job, Full Time

 

Keyskills

Customer Focus,  Customer Service,   customer carecustomer support,   customer care executive,  customer support executive,    work from home, part time

 

Desired Candidate Profile

 

Please refer to the Job description above

 

Education-

 

UG:Any Graduate, Graduation Not Required

 

PG:Any Postgraduate, Post Graduation Not Required

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